[NWRoamer]

I noticed that my local travel agents are offering me cheaper fares than the giants like expedia or travelocity. Hence I asked them how they try and communicate with their customers. Is it always through the phone that their customers call them. Some of them have moved to having thier own online presence at jetagents which offers them to talk with their customers online via chat saving their phone bills as well as allowing them to communicate over a larger spectrum of customers rather than only the ones in their local area.