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Old 08-10-2007, 09:11 AM   #6 (permalink)
maldiver
Junior Member
 
Join Date: Aug 2007
Posts: 1
Default Re: WARNING themepark-tickets.com - don't supply tickets

This also happened to me.
I ordered 2x Disney 14 day Ultimate Tickets and 2x 5 Park Flex Ticket at a cost of over £500. These were part of my daughter and her new husbands wedding present. As I had previously booked Car Hire, Flights, Villas,Theme Park tickets, in fact quite a few complete independant holidays online I wasn't unduly worried that the tickets had not arrived until about 10 days ago when we had heard nothing.
I then started checking online and found this forum!
We tried to contact the company by phone and it was always engaged, we tried email but with no replies. Then I emailed the company threatening them with contacting my Credit Card Company and Trading Standards. Lo and behold we get an email from them saying the tickets will be dispatched on Tuesday (7th August) I waited until Thursday thinking this would give them plenty of time to arrive. They didn't so this time I sent an email threatening them this time that I would contact the Police, Trading Standards and my Credit Card Company!
Today my daughter gets a call from them for me or her husband to call them! They gave me the wrong number. I had the right numbers on my computer so called them. Eventually I got through to a man called Sunil who informed me that they hadn't received the tickets yet so they would not be able to get them to me before the day of the flight.
Sunil offered me a full refund which would be instantly paid to my Credit Card Account which of course I accepted and then hung up.
I called my Credit Card Company to see whether or not the refund had gone into my account and unfortunately they said it would take 7 to 10 days to show.
So I am in the same boat as other people who have used this company and had nothing from them. BTW they are now buying their tickets when they get to Florida!
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