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mr stacey · 05-19-2008, 08:59 AM

Hi
My first course of action was to contact ABTA prior to traveling, then see the rep on arrival, he is a good rep, John Baxter, as we met him in Goa some years ago, and registar my complaint, at the end of our holiday I filled in FOUR customer service reports, and now I am writing a letter of complaint, as it is a matter of principle that we should ALL have been informed of the FULL FACTS prior to travel. Some of the holiday was good, but not the bit with the Allegro, as the Genral manager found out. As I am in the T&GWU I get free legal advice so I am able to sue them for free, but my point is, it should not have come to this if Occidental and First Choice were honest to start with. I hope you Enjoy Costa Rica and the lovely people as we did, but insist on block 11 or 10 for your room, they are the upgrade blocks but kick up enough fuss and they give way. Block 5 is the one that flooded and 14 overlooks the sewage pit and smell, I hope this helps. Also I booked some trips with Swiss Travel, which is located just behind the reception, not the Hotelbeds desk, I found Swiss Travel offered better trips & cheaper that First Choice/Hotelbeds, one of the same. Have a good time

05-19-2008, 08:59 AM	#4 (permalink)
mr stacey Junior Member Join Date: Feb 2008 Posts: 6	Re: occidental allegro problems Hi My first course of action was to contact ABTA prior to traveling, then see the rep on arrival, he is a good rep, John Baxter, as we met him in Goa some years ago, and registar my complaint, at the end of our holiday I filled in FOUR customer service reports, and now I am writing a letter of complaint, as it is a matter of principle that we should ALL have been informed of the FULL FACTS prior to travel. Some of the holiday was good, but not the bit with the Allegro, as the Genral manager found out. As I am in the T&GWU I get free legal advice so I am able to sue them for free, but my point is, it should not have come to this if Occidental and First Choice were honest to start with. I hope you Enjoy Costa Rica and the lovely people as we did, but insist on block 11 or 10 for your room, they are the upgrade blocks but kick up enough fuss and they give way. Block 5 is the one that flooded and 14 overlooks the sewage pit and smell, I hope this helps. Also I booked some trips with Swiss Travel, which is located just behind the reception, not the Hotelbeds desk, I found Swiss Travel offered better trips & cheaper that First Choice/Hotelbeds, one of the same. Have a good time